Keep calm.
Manage excessive anger.
Anger can be a powerful emotional experience, for better or for worse.
We will examine problematic anger and ways of managing it effectively.
Allen was taken aback when he caught a glimpse of himself in the mirror as he waited in all the flushed
face and furious experience at work almost made to him laugh.
I looked like a crazy, he thought to himself.
His ordeal had started 45 minutes earlier when he called to change of product he had ordered.
It took him several tries to get through the automated prompts, um, as the system kept placing him
on hold and then disconnecting after several minutes.
By the time he reached a human being he was starting to see read.
The voice on the other end didn't seem very sympathetic when he complained about the difficulty getting
through and when he explained his request for an exit change, she decided the company policy.
There is a 14 day window for returns or exit changes, and often, unfortunately, there are no exceptions
and only gritted history and described his circumstances not receiving the order till after 14 days
had passed.
His recent move, the address of date that hadn't registered, the representative replied with irritating
calmness.
Sir, it's the customer's responsibility to update their address of record, furious alarm and blind.
I'd like to speak with someone who isn't hard of hearing one moment while I transfer you.
After five minutes, the line went dead.
It was all Allen could do not to throw his phone against the wall.
Twenty minutes later, he had a similar conversation with bad customer service.
We've all experienced irritating situations, whether they're with customer service representatives,
customers, friends, parents, kids, bosses or strangers.
When channeled appropriately, anger can be a force for good.
However, excessive anger has unhealthy effects both on our health and our relationships.
Let's begin by exploring what anger is and how it's expressed, and then we will turn to ways of managing
it.